A manager’s role is very crucial in an
organization. The success of organization
depends upon manager’s ability in utilizing the
resources for achieving the pre determined
goals. Henry Mintzberg suggested three areas
where a manger has to work.
Interpersonal roles of a manger are concerned
with his interacting with people both inside the
organization and outsiders. There are three
types of interpersonal roles.
In figure head role manager performs activities
which are ceremonial and symbolic nature. These
include greeting the visitors attending the
social functions involving employees, handing
out merit certificates and other awards to
Manager’s leader role involves leading his
subordinates and motivating them for willing
contributions. Manager is responsible for
activities of his subordinates. He has to set
example of hard work and dedication so that
subordinate follow his directions with respect.
In liaison role manager serves as a connecting
link between his and outsiders or between his
unit and other organizational units.
Informational role involves receiving collecting
of information and distributing them as
required. It is of three types
In monitoring role manager collects the
information which can affect the organizational
activities by reading magazines and periodicals,
reports from the departments, talking with
others to learn changes in the public’s taste.
In disseminator role manger distribute the
information to his subordinates and superiors by
sending circulars, holding meetings and making
In spokesperson role the manager represents his
organization or unit with interacting with
outsiders. These may customer, financer, govt.
suppliers or other agencies in society. It can
be done by attending press conferences, meetings
and by issuing notices.
It is very important role. Manager has to take
decisions daily. In decisional role he performs
As an entrepreneur the manger assumes certain
risks which can affect the organization. He has
to take decisions like expansion or
diversification, initiation of new projects,
development of older procedures etc.
As a Conflict Handler:
As a conflict handler he has to take care of
certain disturbance in organization such as
resolving employee disputes and strikes etc.
As a resource allocator managers fulfill the demand of
various units in terms of human physical and
financial. He tries to utilize these resources
in such way that no department suffers for their
As negotiator manager has to take decisions
regarding prices with suppliers and customers.
He also deals with trade unions and negotiates
with them regarding working conditions and wage